Privacy Policy

Effective Date: September 2025

At www.enesceramics.co.uk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

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1. Information We Collect

When you use our website, we may collect the following information:
• Personal details: such as your name, email address, phone number, and delivery/billing address when you place an order or contact us.
• Payment details: processed securely through our payment providers (we do not store full credit card information).
• Website usage data: such as IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).

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2. How We Use Your Information

We use your information to:
• Process and deliver your orders.
• Provide customer support.
• Send you order updates, confirmations, or delivery information.
• Improve our website, products, and services.
• (If you opt in) send you marketing emails about new products, special offers, or events.

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3. Sharing Your Information

We do not sell your personal data. We may share information with:
• Service providers (e.g., payment processors, delivery couriers).
• Analytics providers (to help us understand website performance).
• Legal authorities if required by law.

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4. Cookies

We use cookies to:
• Ensure our website works properly.
• Remember your preferences.
• Analyse website traffic and improve the shopping experience.

You can control cookies through your browser settings.

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5. Your Rights

Under GDPR/UK law, you have the right to:
• Access the personal data we hold about you.
• Request corrections or deletion of your data.
• Opt out of marketing communications.
• Withdraw consent at any time.

To exercise your rights, please contact us at: [Insert Contact Email].

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6. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

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7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

enesceramics
Birmingham, UK
Email: enes@enesceramics.co.uk