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Signed in as:
filler@godaddy.com
Effective Date: September 2025
Welcome to enesceramics. By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
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1. General Information
• enesceramics is operated by Enes Aytugu, located at B301EE.
• These terms govern all sales and use of our website.
• We may update these terms at any time, and changes will take effect immediately upon posting.
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2. Products
• We aim to display our ceramics as accurately as possible, but colours and finishes may vary slightly due to photography and screen settings.
• All products are handmade, so small variations in size, shape, or finish are part of their unique character.
• Availability is subject to stock levels. If an item is unavailable after you place an order, we’ll notify you and issue a refund.
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3. Orders & Payments
• Orders are confirmed once payment is received in full.
• Prices are listed in GBP.
• We reserve the right to refuse or cancel an order in cases of error, suspected fraud, or payment issues.
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4. Shipping & Delivery
• We deliver to UK & Republic of Ireland only for now.
• Delivery times are estimates and may vary depending on location and courier services.
• Shipping costs will be displayed at checkout.
• Risk of loss passes to you once the order is delivered to your address.
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5. Returns & Refunds
• You may return unused, undamaged items within 14 days of delivery for a refund.
• Custom or personalised items are non-refundable unless faulty.
• Return shipping costs are the customer’s responsibility unless the item is defective.
• Refunds will be processed within 7–10 business days after receiving the returned item.
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6. Intellectual Property
• All content on this website (images, text, logos, designs) belongs to enesceramics and is protected by copyright.
• You may not copy, reproduce, or use any material without prior written permission.
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7. Liability
• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
• Our total liability shall not exceed the amount paid for the product purchased.
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8. Governing Law
• These Terms & Conditions are governed by the laws of England & Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts in England.
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9. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
enesceramics
B301EE
enes@enesceramics.co.uk
Effective Date: September 2025
At enesceramics, we want you to be happy with your purchase. If something isn’t right, our Return & Refund Policy sets out how we can help.
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1. Returns
• You can return items within 14 days of delivery for a refund or exchange.
• Items must be unused, in their original condition, and safely packaged.
• To start a return, please contact us at enes@enesceramics.co.uk with your order number.
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2. Non-Returnable Items
• Custom or personalised ceramics.
• Items marked as “final sale” or “clearance.”
• Gift cards or digital products.
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3. Refunds
• Once we receive and inspect your return, we’ll notify you by email.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping costs are non-refundable (unless the item is faulty or damaged).
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4. Exchanges
• If you’d like to exchange an item for a different size, style, or colour (where available), please contact us at enes@enesceramics.co.uk
• Exchanges are subject to product availability.
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5. Damaged or Faulty Items
• If your item arrives damaged or faulty, please notify us within 48 hours of delivery.
• We may request photos for assessment.
• A replacement, refund will be arranged at no extra cost to you.
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6. Return Shipping
• Customers are responsible for return shipping costs unless the item is faulty.
• We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.
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7. Contact Us
For any questions about returns or refunds, please contact us:
enesceramics
enes@enesceramics.co.uk
B301EE
Enes Ceramics